Refund and Returns Policy

1. Refund Eligibility
Refunds are only possible before the customer receives account access. Once the account credentials have been provided, no refunds will be issued under any circumstances.

2. System Compatibility
Customers are responsible for ensuring their system meets the game’s requirements before making a purchase. Refunds will not be granted due to system incompatibility.

3. Prohibited Activities and Refunds
If a customer is found sharing or reselling the purchased account, access will be revoked immediately without any refund.

4. Account Access Issues
If there is an issue with accessing the game account due to an error on our end, customers must report the issue within 24 hours of receiving the credentials. We will attempt to resolve the problem. If the issue cannot be resolved, a refund may be issued at our discretion.

5. No Refund for Online Multiplayer Restrictions
Customers acknowledge that online multiplayer functionality is not available due to the nature of shared accounts. Refunds will not be granted based on this limitation.

6. No Refunds for Game Updates and Features
Customers are allowed to update the game whenever an update is available. Refunds will not be issued based on dissatisfaction with game updates or missing features.

7. Refund Process
Eligible refund requests must be submitted through our official communication channels. Refunds will be processed within 5-10 business days to the original payment method.

8. Agreement to Terms
By purchasing and using our service, customers acknowledge and agree to this return and refund policy. Failure to comply with our terms and conditions may result in the suspension or termination of access without refund.

Contact Us
For any inquiries or concerns regarding refunds, please reach out through our official communication channels.