🔐 PRIVACY POLICY

1. Introduction

We are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy explains how we collect, use, store, process, and share personal data when you use the Platform.

2. Personal Data We Collect

We may collect, store, and process:

Identity Data: names, contact addresses, and email.
Account Data: usernames, preferences.
Transactional Data: order history, transaction IDs.
Technical Data: IP address, device identifiers.
Usage Data: analytics, browsing behavior.
Communication Data: customer support interactions.

3. Legal Bases for Processing

We process personal data on the following lawful bases:

Contract performance (to fulfill orders and manage accounts).
Compliance with legal obligations (e.g., tax, anti-fraud).
Legitimate interests (e.g., platform security, analytics).
Consent (for marketing communications).

4. How We Use Your Data

We use personal data for:

Account setup and authentication.
Order fulfilment and delivery.
Customer support and dispute resolution.
Marketing (with consent).
Compliance and fraud prevention.

5. Data Sharing

We may share personal data with:

Payment processors.
Security and fraud prevention vendors.
Analytics providers.
Legal authorities when required by law.

6. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect data from unauthorized access, alteration, or destruction.

7. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, or defend legal claims.

8. Cookies and Tracking

We use cookies and similar technologies for:

Functionality
Security
Analytics
Personalized advertising
You can control cookie preferences via browser settings.

9. Children’s Privacy

We do not knowingly collect personal data from users under the age of 16. If you believe we have collected such data, contact us for deletion.

10. Access and Control

You may request:

Access or correction of personal data.
Deletion or portability.
Restriction of processing.
Withdrawal of consent.

11. Policy Updates

We may update this Privacy Policy with notice. Continued use constitutes acceptance.